论文标题

终身和持续学习对话系统

Lifelong and Continual Learning Dialogue Systems

论文作者

Mazumder, Sahisnu, Liu, Bing

论文摘要

对话系统(通常称为聊天机器人)最近在与用户进行聊天聊天对话和以任务为导向的对话以完成各种用户任务时,近来的流行度已升级。现有的聊天机器人通常是根据预先收集和手动标记的数据和/或用手工制作的规则编写的。许多人还使用手动编译的知识库(KBS)。他们理解自然语言的能力仍然有限,并且往往会产生许多错误,从而导致用户满意度差。通常,他们需要不断地通过具有更多标记的数据和更多手动编译的知识来不断提高它们。本书介绍了终身学习对话系统的新范式,以赋予聊天机器人通过与用户和工作环境进行自我启动的互动来不断学习的能力,以改善自己。随着系统越来越多地与用户聊天,或者从外部来源越来越多地学习,它们变得越来越有知识,更好,更好地交谈。该书介绍了构建这种持续学习对话系统的最新发展和技术,这些对话系统在对话中不断学习新的语言表达方式以及用户的词汇和事实知识,并从外部来源进行对话,在对话中获得新的培训示例,并学习对话技能。除了这些一般主题外,还调查了有关对话系统某些特定方面的现有作品。本书最后讨论了未来研究的公开挑战。

Dialogue systems, commonly known as chatbots, have gained escalating popularity in recent times due to their wide-spread applications in carrying out chit-chat conversations with users and task-oriented dialogues to accomplish various user tasks. Existing chatbots are usually trained from pre-collected and manually-labeled data and/or written with handcrafted rules. Many also use manually-compiled knowledge bases (KBs). Their ability to understand natural language is still limited, and they tend to produce many errors resulting in poor user satisfaction. Typically, they need to be constantly improved by engineers with more labeled data and more manually compiled knowledge. This book introduces the new paradigm of lifelong learning dialogue systems to endow chatbots the ability to learn continually by themselves through their own self-initiated interactions with their users and working environments to improve themselves. As the systems chat more and more with users or learn more and more from external sources, they become more and more knowledgeable and better and better at conversing. The book presents the latest developments and techniques for building such continual learning dialogue systems that continuously learn new language expressions and lexical and factual knowledge during conversation from users and off conversation from external sources, acquire new training examples during conversation, and learn conversational skills. Apart from these general topics, existing works on continual learning of some specific aspects of dialogue systems are also surveyed. The book concludes with a discussion of open challenges for future research.

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