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An increasing ubiquity of machine learning (ML) motivates research on algorithms to explain ML models and their predictions -- so-called eXplainable Artificial Intelligence (XAI). Despite many survey papers and discussions, the goals and capabilities of XAI algorithms are far from being well understood. We argue that this is because of a problematic reasoning scheme in XAI literature: XAI algorithms are said to complement ML models with desired properties, such as "interpretability", or "explainability". These properties are in turn assumed to contribute to a goal, like "trust" in an ML system. But most properties lack precise definitions and their relationship to such goals is far from obvious. The result is a reasoning scheme that obfuscates research results and leaves an important question unanswered: What can one expect from XAI algorithms? In this article, we clarify the goals and capabilities of XAI algorithms from a concrete perspective: that of their users. Explaining ML models is only necessary if users have questions about them. We show that users can ask diverse questions, but that only one of them can be answered by current XAI algorithms. Answering this core question can be trivial, difficult or even impossible, depending on the ML application. Based on these insights, we outline which capabilities policymakers, researchers and society can reasonably expect from XAI algorithms.