论文标题

默认双语:语音助手和代码转换在创建双语用户体验中的作用

Bilingual by default: Voice Assistants and the role of code-switching in creating a bilingual user experience

论文作者

Cihan, Helin, Wu, Yunhan, Peña, Paola, Edwards, Justin, Cowan, Benjamin

论文摘要

语音助手等对话用户界面非常受欢迎。然而,它们被设计为默认情况下是单语的,缺乏对双语对话体验的支持或敏感性。在此挑衅论文中,我们强调了双语用户VA互动中面临的语言生产挑战。我们认为,通过促进双语互动中看到的现象,例如代码开关,我们可以为双语用户提供更具包容性和改进的用户体验。我们还通过支持多种语言识别,并对语音输出中代码转换的偏好敏感,探索可以实现这一目标的方法。

Conversational User Interfaces such as Voice Assistants are hugely popular. Yet they are designed to be monolingual by default, lacking support for, or sensitivity to, the bilingual dialogue experience. In this provocation paper, we highlight the language production challenges faced in VA interaction for bilingual users. We argue that, by facilitating phenomena seen in bilingual interaction, such as code-switching, we can foster a more inclusive and improved user experience for bilingual users. We also explore ways that this might be achieved, through the support of multiple language recognition as well as being sensitive to the preferences of code-switching in speech output.

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